WHY CHOOSE US?
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What warranty do I get with the ice cream freezer?
It comes with 3 Year full parts and labour warranty included.
What do I do if I have a problem with the freezer?
If you have a warranty issue with your freezer during the warranty period, please call our Customer Service Team on 0161 366 2500 who will be happy to help.
If I log a callout with the unit, when can I expect an engineer?
We aim to get to all our service calls on a next day basis.
What if it is not in warranty?
We do not offer a service for units out of warranty, we can however provide details for local engineers that we use in your area – you are however under no obligation to use them.
Do I have to pay extra for delivery?
The delivery to an unrestricted UK mainland postcode is included in the price, standard delivery is between 8am – 6pm, Monday – Friday. If you require a delivery outside these times please contact the Customer Service Team who will be able to give you the charge, if applicable, to accommodate your request.
What happens if I want to cancel the delivery?
If you wish to cancel your delivery please contact the Customer Service Team on 0161 366 2500 as soon as possible. Cancellations up to 48 working hours (Mon - Fri) prior to delivery will incur no charge; cancellations within 48 working hours (Mon - Fri) of delivery will incur an abortive delivery charge.
What happens when the unit is delivered?
The unit will be unwrapped and taken to the place of installation by the delivery drivers. The unit then needs to stand for 4 hours before plugging it in and 24 hours before putting any stock in
What happens if the unit arrives damaged?
When the unit is unwrapped, you will be asked to sign for the unit, only sign for the unit if you are fully satisfied as once signed for this acts as confirmation by you that you are happy with the unit.
What happens if the delivery is unsuccessful?
If the unit will not fit through the door, or there is no one on site to accept delivery there or your site has restrictions eg. stairs, no parking outside etc there will be an abortive delivery charge added to your account to cover the failed delivery charge. Please therefore ensure that the unit will fit through your door and to the place where it will be installed before placing your order, and you pick a delivery date convenient for you.
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